Toll-Free Registration Information
Information Taken from Twilio:
"Verification processing
Upon receipt of your submission, Twilio reviews and processes your verification request. Please allow approximately 2-3 weeks for this process.
At this point, Twilio will automatically move the numbers associated with your request into the Pending Verification status, which opens up sending with less filtering applied to your traffic while the verification is processed. Beginning April 1, 2023, Pending Verification numbers have the following limits:
Daily limit: 2,000 message segments
Weekly limit: 6,000 message segments
Monthly limit: 10,000 message segments
Notice: These limits are the daily maximums, and are not guaranteed. Traffic to Canada will continue to be fully blocked while in Restricted status."
EXAMPLES WHEN REGISTERING...
Use Case Description example:
We send appointment confirmations, message notifications, and offers for chiropractic adjustments to existing patients or new patients who have opted in to receive SMS notifications. The communications are sent via in-person POS, website forms, or webchat.
Opt-In Description:
End users opt in through a form on the website: https://www.abccompany.com/contact-us, via the website chat widget, and also through our POS system at our office, with consent language similar to that on our website.
Message Content example:
David, it's Kate from ABC Company. Thanks for opting in to receive SMS notifications. I just saved a time for you on Thursday, June 15, 2023, at 4:00 PM, and I'll see you then! If anything changes, just let me know. If you need to opt out, reply STOP.
"Hey {{name}}!
Samuel from [write the client's company name here] here. We remember you had signed up to receive an appointment with us a little while back.
When could we get you rescheduled?
Reply STOP to opt out."
Instead, here is an example of a well-structured message template:
"Hey John!
Samuel from MediaRealty LLC here. We remember you had signed up to receive an appointment with us a little while back.
When could we get you rescheduled?
Reply STOP to opt out."
Opt-In Description:
Provide the URL Opt-in. The link you attached needs to reflect where customers consent to receive further messages from you.
It has to reflect sms language and not have it hidden in the Privacy policy or terms and conditions.
This means they need to see that little check box so I recommend embedding one of our web-widget forms on a web page and using that page as the example]
I'd also consider adding text at the bottom of the page where you embed the form that is specific with a disclaimer like:
"By submitting this form, you consent to receive marketing and promotional SMS messages from [Your Company Name]. Message frequency may vary. Reply "STOP" to unsubscribe. Standard message and data rates may apply. Your information will be handled in accordance with our Privacy Policy."
Once submitted to the telephony channel, the verification process can take 2-3 weeks to complete. During this time, your Phone Numbers are moved to a ‘In Review’ state that removes the messaging limits while Twilio reviews your submission.